Refund Policy

To book your appointment, we may require your card details or for a non-refundable booking fee to be taken at the time of booking. Card details are securely held by our booking system and are not viewable by the clinic. A Non-refundable booking fee is set at 50% of total cost.
For bookings where your card details are captured, the only payment that will be taken is 50% of the treatment amount. In the event of a no-show or late cancellation we will be unable to refund you the 50% payment that you have made.
Cancellations within 24 hours of your appointment start time will not be charged, and a full refund will be given. No-Shows will be charged the 50% deposit and this will be classed as a non-refundable charge.
The booking fee is not refundable under any circumstances, however booking fees are transferable to another date only once the new appointment has been secured within 72 hours of the original booking.
 

SPECIAL OFFERS/PRICES – A non-refundable deposit of 50% is required to secure your discounted priced appointment. Cancellations with in 24hrs (or no-shows) will be charged at 50%. You are unable to use any gift vouchers at the time of booking your special offer/prices appointment. Special offer/prices will apply to one treatment only. Should you have a second treatment this will be charged at the full rate. Appointment reminders will be sent 24 hours before your appointment so please contact us as early as possible to avoid your card being charged.
We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges.
If no booking fee or card capture is taken and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% (or 100% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and haven’t contacted the clinic, you may be removed from our system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
If you miss an appointment date with special offer the price cannot be carried over to another day.